Returns & Refunds
Returns, Refunds, Cancellations and Exchanges
Step 1 –Raise a return/ replacement request within 7 days from the date of delivery, if you’ve received the wrong or expired product(s).
Please raise a request here with order and contact details – helpdesk@vedmonk.mkdeesigns.com
In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery.
Step 2 – Give us 2 working days to review your return request.
Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
Step 4 – In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, either in your account by net banking etc or any other source where Is suitable for you.
Step 5 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon stock availability.
Under what conditions can I return/ replace my product?
Wrong product delivered
Expired product delivered
Damaged product delivered – Physical damage/ tampered product or packaging
Incomplete order – missing products
Under what conditions return/ replacement requests will not be accepted?
Opened/ used/ altered products.
Original packaging (mono cartons, labels, etc.) missing.
Hi and welcome to VEDMONK, the home of all ayurvedic, natural and sulphate free products. When you choose to buy something from our website you are subject to the following terms and conditions.
So please do read them carefully before purchase, as once anything has been bought, you are agreeing to abide by these.
ORDERS CONTAINING PREORDERS
Please note any orders containing preorder items will ship when all items are in stock. If you require any items in your order urgently you can get in touch and arrange to pay to ship, and the remaining preorder items will ship at a later date. Alternatively please make a separate order from your preorder items.
AVAILABILITY OF PRODUCTS
All items are subject to availability. Some products may only be available to customers in India due to shipping restrictions. If this is the case, it will be specified in the product description.
ORDERING AND SHIPPING PROCESS
Once payment has been received we will confirm your order via the email address you provided during the transaction. We will only ship your products when payment has been received in full.OR we will deliver the product on full payment of cash if you have availed cash on delivery option.
RETURNS AND EXCHANGES
It is important to us, that you feel confident purchasing online at VEDMONK.COM, and we want to ensure you are satisfied with your purchases. Please contact us if you have any questions around use, precautions or to clarify anything else about a product before making a purchase, as we’re more than happy to help and love hearing from our customers.
If for any reason any item you have purchased is not what you expect, it can be returned for an exchange or credit note (excluding shipping costs) provided it is in new and saleable condition.
VEDMONK.COM does not offer returns or exchanges on any medicines items unless the reason is valid. Nor are we able to provide refunds for changes of mind – credit note or exchange only. The price of the shipping paid is not credited back.
The following conditions must be met for your product to be eligible for an exchange or credit:
The item is unused, not broken and in brand new condition with packaging intact and the original labels attached
A copy of the order confirmation (printed out email is fine)
The item is returned within 7 days of being received by you.
send a copy of the product which you would like to exchange on our mail info@vedmonk.mkdeesigns.com to verify the reason for exchange.
Subject to stock availability, we will exchange items that are returned to us within 7 days of being received by you.
Please advise us as soon as possible upon receipt of your purchase if you wish to exchange. In the case of an exchange, please note that all extra postage costs incurred are payable by you and the return of the new item is subject to us receiving the extra postage costs incurred. Once this is received the new item will be posted immediately.
Returns of faulty items will only be accepted if the goods were faulty when delivered to you. VEDMONK.COM goes to great efforts to check your purchase thoroughly for any faults before sending the product/s out to you. All items returned as faulty will be inspected on receipt and any items that appear to have been damaged or used by the customer will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us at help@vedmonk.mkdeesigns.com about the fault.
Returns of faulty goods must be returned to us within 14 days of being received by you. In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund of the value of the item at the time of purchase and any shipping costs incurred. Returns & exchanges received outside the above stated time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes are not refunded for shipments outside India.
We highly recommend sending back your return with a track and trace option or by courier so it won’t get lost in the post! You are responsible for the goods until they are received safely and in new, resalable condition by VEDMONK.
How to make a return for exchange or refund please follow the below steps:
Double-check that you meet all the conditions listed above.
Contact helpdesk@vedmonk.mkdeesigns.com to discuss the return request.
In the email, tell us the new item/s that you want to exchange for and they will be held until we receive your return.
Return the item/s to be exchanged or refunded, marking the confirmation number provided on the package.
Return address will be given at the time of contact about the return.
MAILING LIST
By purchasing with VEDMONK.COM you agree to be added to our email mailing list. You can unsubscribe at any time using the link on our newsletter or mailing list emails. Alternatively, you can contact us directly at customerservice@vedmonk.mkdeesigns.com and ask to be removed. Please have unsubscribed in the email subject header.
CONTENT ACCURACY
We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Prices on site are current at the time of display and subject to variation without notice. We will do our best to display accurate descriptions and pricing but are unable to warrant that the product descriptions or other content of the website are accurate, complete, reliable, current or error-free. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the products on this website.
CHANGES TO OUR TERMS AND CONDITIONS
We reserve the right to modify our terms and conditions at any time, so please review them frequently.
All laws and trials will be following the Indian government system
Delivery
Delivery will be confirmed at checkout Unfortunately due to the ongoing pandemic we are limited with flight options and facing largely increased costs to get your Next parcels to you; therefore we need to charge a 2000/- delivery charge on all orders for now. We will continue to review this and get back to normal as soon as possible. Thanks for your understanding & happy shopping!
WHY VEDMONK?
To achieve our vision and mission, we will become the most admired Herbal medicine company to patients, customers, colleagues, investors, business partners, and the communities we work and live in. We will provide employees with meaningful work and advertisement opportunities and provide investors with a superior rate of return. We affirm our values of integrity, leadership, innovation, performance, teamwork, customer focus. Respect for people and community.
